FAQ

What is Tabletop Tycoon?

• Tabletop Tycoon is the overarching company that houses companies like: Starling Games, Victory Point Games, Flying Meeple, PolyHero Dice, Sparkworks, and Board Game Booster Box.

Refunds and Replacements:

I have a damaged game component. What can I do?

• Fill out a replacement request under our “Contact” section. Fill out the required information and then send a picture to replacements@tabletoptycoon.com so that we can get those replacements to you. The request must be made within 30 days of the date it was delivered to you.

I’m completely missing pieces of my game. Can you help?

• Yes! Just fill out the replacement form under “Contact” and let us know what is missing. Our team will get that out to you as soon as possible.This request must be made within 30 days of the date it was delivered to you.

Can you reship my lost package?

• If your package has been lost in transit, we request you contact us through tabletoptycoon.com/support 6-8 weeks after your parcel was shipped. If possible, we will follow up with the carrier delivering your package to determine whether your package is indeed lost or if there is a delay in delivery. If you do not contact us within 8 weeks of your shipping date, you will be responsible for paying for reshipment postage.

How long until I receive my replacement?

• Please allow 5-10 business days for your order to be processed. We will ship to you as soon as we can.

Can I get a refund?

• We would be happy to refund your order as long as it has not yet shipped. 

How can I initiate a refund?

• You can submit a General Inquiry at tabletoptycoon.com/support and request a refund. Our team will be happy to assist you.

How long does it take for my refund to be processed?

• Please note it may take up to ten days for the charges to reappear on your card.